Job Description

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

The Director of Real Estate Operating Systems & Continuous Improvement is responsible for embedding Lean principles and continuous improvement methodologies across the Real Estate Services department. This role will assist with the design, deployment, and sustainment of a standardized operating system that enhances performance, drives efficiency, and fosters a culture of operational excellence within the Real Estate Services Department. The ideal candidate will be a change agent with deep expertise in Lean, Six Sigma, or equivalent systems, and enterprise transformation.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Lean Operating System Development & Deployment

• Assist with the design and implementation a scalable Lean Operating System tailored to the organization’s strategic goals and operational needs

• Standardize processes, tools, and metrics across business units to ensure consistency and alignment

• Lead cross-functional teams in the deployment of Lean practices, including value stream mapping, visual management, and daily management systems

Continuous Improvement Leadership

• Assist with the development and execution of a comprehensive continuous improvement strategy across all levels of the organization

• Identify high-impact opportunities for process optimization, waste reduction, and performance enhancement

• Facilitate Kaizen events, root cause analysis, and problem-solving workshops to drive measurable improvements

Capability Building & Culture Transformation

• Build internal capabilities through training, coaching, and certification programs

• Partner with leadership to embed continuous improvement into performance management and employee development

• Champion a culture of innovation, accountability, and customer-centricity

Performance Management & Analytics

• Monitor KPIs to track progress, identify gaps, and inform strategic decisions

• Leverage data analytics to uncover insights and guide improvement initiatives

• Report regularly to executive leadership on progress, impact, and future opportunities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of experience in operational excellence, Lean transformation, or process improvement, with at least 3+ years in a leadership role

Preferred Qualifications:

• Certified Lean Six Sigma Black Belt or equivalent

• Current or prior experience on the Real Estate team

• Proven success in designing and deploying Lean operating systems across complex organizations

• Proven solid facilitation, coaching, and change management skills

• Demonstrated exceptional analytical, strategic thinking, and communication abilities

• Ability to influence and collaborate across all levels of the organization

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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